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Frequently Asked Questions
Our jewellery is crafted from high-quality materials and designed to last for a long time. The stainless steel pieces are 100% waterproof and will retain their shine with wear.
Yes, we offer free delivery throughout United Kingdom, with no hidden charges at checkout.
Delivery usually takes between 7 and 12 working days, depending on your address.
Once your order has been dispatched, you will receive an email with a tracking link so you can follow your parcel.
You can request a return within 30 days of receiving your order.
Yes, all payments are processed through secure and encrypted payment systems.
Need more information? Our customer service team is here to help with any questions.
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FREE DELIVERY
Enjoy free delivery on all orders within United Kingdom. Including tracking.
30-DAY RETURN POLICY
Shop with complete peace of mind – thanks to our 30-day returns guarantee.
SECURE PAYMENT
You can pay securely by credit card, Apple Pay, Shop Pay and many other payment methods.
CUSTOMER SERVICE
Do you have a question? Our team is here to help and will provide you with a quick and personalised response.
support@charlotte-jewellery.uk